FAQS
Shopping Information
What types of water sports gear do you offer?
We offer a wide range of water sports gear for all skill levels, including wetsuits, swimsuits, surf boots, diving socks, flippers, and hand fins. Our collection also includes accessories like sun hats, sunglasses, beach towels, and more.
How do I choose the right wetsuit for my needs?
Choosing the right wetsuit depends on the water temperature, the type of activity you’re doing, and your body size. We offer wetsuits for various conditions, from warm-water options to thicker suits for cold-water activities. Our size guide can help you find the perfect fit.
Are your wetsuits suitable for both beginners and professionals?
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How do I care for my wetsuit and water gear?
To extend the life of your wetsuit and gear, rinse them with fresh water after each use, especially if exposed to saltwater. Hang them to dry in a shaded area and avoid direct sunlight to prevent material damage. Be sure to follow specific care instructions on the product labels.
Payment Information
What payment methods do you accept?
We accept a variety of payment methods, including credit and debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment gateways. Check at checkout for all available options.
Is it safe to make a payment on your website?
Yes! Our website uses the latest encryption technology to ensure all payment transactions are secure and protected. Your personal and payment details are kept confidential.
Do you offer payment plans or financing?
Yes, we offer financing options through third-party services like Klarna or Afterpay, allowing you to break up your payments into manageable installments over time. Simply select the financing option during checkout.
Order Returns
What is your refund policy for water sports supplies?
We offer a hassle-free refund policy. If you're not satisfied with your purchase, you can return the product within 30 days for a full refund, as long as it is in unused and resellable condition, with all original tags and packaging.
How do I initiate a refund for my water sports gear?
To initiate a refund, simply contact our customer service team with your order details. We'll provide you with return instructions and a prepaid return label (if applicable). Once the item is returned and inspected, we will process your refund.
Can I get a refund if I used a coupon or discount code?
Yes, if you used a coupon or discount code and are eligible for a refund, we will refund the amount you paid after the discount. Refunds will be issued to the original payment method used.
Do I have to pay for return shipping?
In most cases, you will be responsible for return shipping unless the return is due to a mistake on our part (e.g., incorrect or defective items). We offer discounted return shipping rates for some returns, depending on the situation.
