Careers

It can be challenging to determine fit and sizing when shopping online. To assist you in choosing the correct sizes, we have developed a size guide available on all product pages. If you require further assistance, please contact us at wanshanhong66@outlook.com.

Our products are sourced from top-notch factories in China. These factories adhere to local, national, and international regulations and hold certifications from renowned organizations. Our priority is the well-being of all stakeholders in our supply chain, emphasizing support for people and the planet..

Once your order is shipped, expect a notification email with tracking details. Access the link provided to stay updated on your package status. If needed, reach out to us at wanshanhong66@outlook.com for assistance!

Since we process our orders quickly, in most cases it's not possible to change or update your order. You can however give us a shout at wanshanhong66@outlook.com and our customer service team will do what they can to help to accommodate any changes before the order is packed for shipment. Please note however that this is not always possible.

While we're confident you will love the product that you ordered, we do have a return policy in place in case something doesn't live up to your expectation, or if the sizing isn't perfect. You have 30 days to decide if an item is right for you. If you would like to return the item please contact us within 30 days of delivery. Please email wanshanhong66@outlook.com and indicate the item(s) you would like to return and the reason for your request. Do not send returned items to the sender's address from the package you received. We will not accept any returns without you contacting us first. Once you receive the return confirmation, you may send back the unworn and unwashed products to the address that we provide. We must receive the returns within 30 days of the return confirmation email. Please note that we do not cover return delivery fees. Please keep in mind that we do not accept any returns on underwear. If you have not received your refund within 14 days of shipping out your returned product, please contact wanshanhong66@outlook.com ASAP.

To ensure your safety, please order exclusively through burnsuf official websites. For a list of all official burnsurf websites, accounts and any tips related to phishing scams, please refer to this link: Details.

To make a purchase, find the product you like, select a color and size, and click the "Add to Cart" button. Continue adding products, or click "Checkout" to complete your order! Create a burnsurf. account to make your shopping trip even smoother! Some perks include a faster checkout process with auto-filled information, easily accessible order history and status, and updates directly to your inbox about new releases and special promotions.

You'll receive a shipping confirmation email once your order has been shipped. Click on the tracking link in this email to view the updated status of your package. Otherwise, send us an email at wanshanhong66@outlook.com and we'll happily check it for you!

The shipping time can vary depending on the destination region and country. You can check out our shipping page for an updated timetable of delivery times by country.

Due to our quick order processing times, we are unable to change the details in your order once it has been confirmed and processed. If you wish to change the shipping address, please cancel your previous order and place a new one.

Sometimes. Since we try to get product to you as quickly as possible, we process and ship orders quickly after the transaction is placed. But, feel free to send us an email at wanshanhong66@outlook.com as soon as you realize, and we'll do our best to see what we can do!

It depends! If you contact us wanshanhong66@outlook.com to cancel your order before it is shipped, we would be more than happy to help with the cancellation (or modification) of the order. However, once the order has been shipped, we are unable to modify or cancel your order at this time. However, once you receive your package, if you're not 100% satisfied with the items, we’ll be more than happy to assist you with the return. If any other questions, feel free to reach us by wanshanhong66 @outlook.com.

Once your items are shipped, we are not liable if they are stolen or lost in transit. If your tracking number shows that your package was delivered but you did not receive it, please allow 2-3 more days of leeway for delivery before contacting your local carrier for more information.

While we're confident you will love the product that you ordered, we do have a return policy in place in case something doesn't live up to your expectation, or if the sizing isn't perfect. You have 30 days to decide if an item is right for you. If you would like to return the item please contact us within 30 days of delivery. Please email wanshanghong66@outlook.com and indicate the item(s) you would like to return and the reason for your request. Do not send returned items to the sender's address from the package you received. We will not accept any returns without you contacting us first. Once you receive the return confirmation, you may send back the unworn and unwashed products to the address that we provide. We must receive the returns within 30 days of the return confirmation email. Please note that we do not cover return delivery fees. Please keep in mind that we do not accept any returns on underwear. If you have not received your refund within 14 days of shipping out your returned product, please contact wanshanhong66@outlook.com ASAP.

For exchanges of products for a size swap, we would recommend that you proceed with a return and then concurrently place a second order for the correct size. That way, you won't have to wait 2 additional weeks for us to receive the product before we send it out, and we can get it shipped to you as soon as possible. If you have any questions about this, please feel free to shoot us an email at wanshanhong66@outlook.com.

Refunds will be issued to the payment method used to make the purchase. You will receive email confirmation of the refund once it has been completed. If you have not received the refund in your account within 14 days, please contact your bank with proof of confirmation so they can assist in speeding up the approval process.

If an item you ordered is out of stock, you can either cancel the order for a refund, or email us at wanshanhong66@outlook.com to replace the item with another product.

We understand that you have to try on the products to know if they fit, but please keep in mind that if there are remnants of makeup, deodorant, and/or perfume, we cannot accept the return. When trying on underwear, please wear another pair underneath.

You must pay for shipping to return or exchange an item.

If you receive a damaged or flawed item, or if it doesn't seem to match the description on our site of the item you ordered, send us an email at wanshanhong66outlook.com as soon as possible. After review, when possible we will send you a replacement product or refund you for the price of the defective item.

We know that's tricky sometimes to figure out fit and sizing when online shopping! We've created a size guide to help you select the right sizes, and you can find this guide on all our product pages. If you're still unsure, then send us an email at wanshanhong6@outlook.com and we'll help you out!

burnsurf.com out with new collections each season! If the item you want is out of stock, sign up for the "Back in Stock" email alert on the product page of the item in question to be notified when it's available.

burnsurf manufactures its products in select, reliable factories with experienced specialists overseeing the process, from experienced patternmakers, product development specialists, to quality control experts. We're committed to constantly making efforts towards sustainability, partnering exclusively with factories that adhere to environmental protection laws, labor rights, and wage regulations. Our unique on-demand production approach eliminates inventory-related pollution and waste. Prioritizing high-quality fabric and the latest technology in our fabric lab, we reduce waste and maximize fabric function and handfeel while maintaining affordable prices. Our designs, driven by customer feedback, reduce overproduction and ensure our customers not only receive products they love, but can count on the durability of our products. As our business demand and product categories rapidly expand, we are growing our supply chain partnerships in South Asia. We're committed to increasing our investment and effort in sustainability, and will provide greater transparency in our sustainable practices and supply chain in 2024.

We use a variety of materials for our products, but the main ones are nylon, spandex, and cotton. All of our fabrics are high-quality, high-elasticity, and breathable, in order to give you the comfiest and softest products possible.

We recommend washing our garments with gentle detergents and at low temperatures. It's better for the environment, and for your clothes! You can find more detailed recommendations on the tags of your product.

Certain items we sell are on a "pre-order" and "JIT: Just In Time" model which allows us to order just enough materials to meet the demand for our customers. And we are working hard to expand this model to more and more products.

We accept all major credit cards (VISA, MasterCard, AMEX), PayPal, Apple Pay, Google Pay, and Shop Pay Afterpay(only available for US/NZ/AU/CA addresses ) Please note that some banks may charge users foreign transaction fees when you pay by credit card.

There could be a few reasons. If you paid via credit card or PayPal, send us a note at wanshanhong66@outlook.com and we'll investigate.

Yes! You can use both the gift card and promo code in one order. Just make sure to enter the gift card first, and then the promo code.

Taxes and Customs Duties are not included in prices When the package arrives in your country, the delivery company may contact you in regard to the amount of taxes/duty you should pay. For US customers:

1.What is Sales & Use Tax? Sales & Use Tax (“Sales Tax”) will be charged by applicable states of the US to customers who reside in the US and purchase from us. We are required by law to collect Sales Tax in those states. You will see the Sales Tax applied to your order once you confirm your shipping details and proceed to checkout.

2.How is Sales & Use Tax calculated? Sales Tax is calculated on the total merchandise value net of any discount. Total taxes may also include taxes charged on the delivery and shipping fees (if taxable in your state).Sales Tax charged on your order will be displayed at the checkout stage. 3.Will Sales & Use Tax be refundable? In case of returns and/or refunds, the appropriate Sales Tax will also be refunded to the original method of payment.

Unfortunately, at this time we cannot adjust pricing after the order has been placed.

All orders are placed in USD. If your payment method's original tender type is not USD, your bank or payment facilitator will convert to your local currency at their current daily exchange rate. This also means that if you return a product or receive a refund, it will be issued in the same USD amount that you paid, based on the current daily exchange rate at the time of refund. It is possible those amounts may differ slightly.

Our sales and discounts are only available for a limited time, and we are unfortunately unable to offer price adjustments. To stay in the loop, subscribe to our mailing list and follow us on social media @burnsurf

Please note that cravebyfw.com (also referred to as burnsurf) reserves, in their discretion, full rights to the usage of discount code. In cases where a customer violates discount code regulations, burnsuf has the right to cancel the order or forfeit the payment.discount code rules are as follows:

1. Can discount codes be applied to discount campaigns (such as adding 2 product 20%)? Discount codes only valid on full-price products. Since the campaign is already discounted, monetary discounts cannot be applied.

2. How do I use my code? To redeem a discount code, enter the discount code during the checkout process. Only one discount can be used per purchase. Discount code codes may not be applied towards the products on sale.

3. I forgot to use my discount with my purchase. Can you give me a credit? Discount code can't be applied after the purchase is complete. If you forgot to use your discount code and it is now expired, watch for new code and offers in the future. If the discount code is not expired, please use the discount code on your next order.

4. Can I use more than one discount code at a time? No. You can redeem only one discount at a time. Usage is also subject to the terms and conditions of the discount code. 5. Can I use an expired discount code? Expired discount code can't be used. Each discount code has an expiration date. If you are having issues with it, please contact us via wanshanhong66@outlook.com

6. What if a discount makes the order total fall below the free shipping minimum? A discount code doesn't work on shipping fees. If the total falls below the free shipping minimum using the discount code, the free shipping will not be applied. If you still have any questions, please feel free to contact us wanshanhong66@outlook.com

Thank you for your interest in working with us! You can contact wanshanhong66@outlook.com to express interest and one of our influencer managers will get in contact if we have available spots open in our program.

Make sure to follow us on Instagram and TikTok , and subscribe to email and text message updates from us! We offer real-time customer support, product drop announcements, and brand sponsorship opportunities. Join us today!

First, put items in your shopping bag and proceed to the checkout page. There, you'll see a place to enter your promo code. Once you add it, the system will automatically decrease your total cost, helping you save as much as possible.

You can get a coupon code in several ways: through an influencer, a referral, our homepage, an email newsletter subscription, social media, or various other channels. Be sure to check the specific guidelines, limitations, and validity dates listed for each code.

Our Official customer service email address is wanshanhong66@outlook.com Scammers may use email addresses resembling our brand name but with slight ariations or misspellings

It is our general practice not to solicit payments from influencers or customers via email through our official website.